Antonio Calderon
Technology Support Analyst
Humble, TX
281-515-5271
Skills
- macOS
- WindowsOS
- LinuxOS
- Terraform
- Cloud Agnostic
- Github
Certifications
- MTA: Database Fundamental
- Nexthink: IT Support Certification
- AWS: Solution Architech Certification
- Azure Fundamental Certification
Languages
- English
- Spanish
Work Experience
Technology Support Analyst / Deloitte
Jan 2022 - Current
- Distinguished as lead SMR/SME for all firmwide Mac related projects. Projects includes Jamf server migration, KB article updating, macOS beta testing, bi-weekly meeting facilitating
- Led drive cloning for regional office for separated users contributing 100% data integrity and quality assurance within the local office
- Served as Onsite Scheduling Manager, overseeing local office's scheduled upgrades, saving the firms fees on late upgrades
- Performed hardware and software configurations for over 60+ new hires on a quarterly basis
IT Help Desk / Sam Houston State University
Mar 2012 - Dec 2014
- Trained 10+ technicians honing their technical skills, which contributed to increase customer satisfaction within the University System
- Safe guarding PII Information for over 21,0000 students using PeopleSoft software
- Provided technical support for Alumni, Student, Faculty and staff
Education
Sam Houston State University
Jul 2018 - Dec 2021
B.B.A Managment Information System