Antonio Calderon
Technology Support Analyst
Humble, TX
281-515-5271
Skills
- macOS
- WindowsOS
- LinuxOS
- Terraform
- AWS/Azure Knowledge
- Github
- Server
Certifications
- MTA: Database Fundamental
- Nexthink: IT Support Certification
- AWS: Solution Architech Certification
- Azure Fundamental Certification
Languages
- English
- Spanish
Work Experience
Technology Support Analyst / Deloitte
Jan 2022 - Current
- Distinguished as lead SMR/SME for all firmwide Mac related projects. Projects includes Jamf server migration, KB article updating, macOS beta testing, testing new features to enhance our Mac user experience and facilitating our biweekly meeting
- Led drive cloning for regional office for separated users contributing 100% data integrity and quality assurance within the local office
- Served as Onsite Scheduling Manager, creating weekly reports for local leaders on staus, overseeing local office's scheduled upgrades, communicating with team on a biweekly basis in regards on standings
- Performed hardware and software configurations for over 60+ new hires on a quarterly basis
IT Help Desk / Sam Houston State University
Mar 2012 - Dec 2014
- Trained 10+ technicians honing their technical skills, which contributed to increase customer satisfaction within the University System
- Safe guarding PII Information for over 21,0000 students using PeopleSoft software
- Provided technical support for Alumni, Student, Faculty and staff
Education
Sam Houston State University
Jul 2018 - Dec 2021
B.B.A Managment Information System